Delivery and payment

Standard shipping time for orders is up to 72 hours, unless otherwise stated. The vast majority of orders are shipped the same day. If the shipping time is longer than 72 hours, this information is provided in the product description. Shipping time is counted in business days (does not apply to Sundays and holidays).

The goods are delivered via a courier company, unless indicated/arranged otherwise.

Attention! Due to the difficult transport situation on the European market caused by increased road tolls, protests and route blockades, the dynamics of changes in delivery prices is very high. Therefore, the delivery cost will be presented to you after selecting the products (adding them to the cart) and after filling in the exact delivery address. Based on this data, the system will calculate the delivery cost, which will be presented to you before making the purchase.

Additionally, if your country is not on the list of possible deliveries, please contact us by e-mail at info@thetruckfamilia.com https://thetruckfamilia.com/gb/. We will check if there is any option for organized delivery to your address.

For items with irregular shapes, large weight or dimensions, prices as well as delivery options and conditions will be agreed individually. The seller may refuse to ship unusual goods.

Personal collection is possible only after prior arrangements and consent of the seller. The company sells in two directions - wholesale deliveries and mail order sales, therefore there is no stationary store with fixed opening hours.

Payment methods:
-traditional bank transfer

PLN -> PL 13 1050 1328 1000 0097 0883 4453
CZK -> Komerční banka 115-8589330227/0100
EUR -> PL 37 1050 1328 1000 0097 0883 5088 SWIFT: INGBPLPW

ING Bank Śląski SA Racibórz Branch (PLN + EUR)
Komerční banka (CZK)

-fast online transfer - we do not charge a commission (the fast payment operator is "DOT PAY").
- payment on delivery (cash on delivery) - only with the consent of the seller, for specific groups of goods and customers.

Complaints about damage caused during transport:

We would like to inform you that orders are not delivered by our own means of transport, but by

via external transport/courier companies, so the online store does not

acts as a carrier and is only an intermediary between the buyer and the company

transport.

To be able to complain about damage to the product contained in the delivered package, which occurred in

During transport, a damage report signed by the courier delivering the order must be presented.

The complaint is not considered by our company, only by the transport/courier company. No such thing

protocol may mean rejection of the complaint by the carrier - which we have no influence on! This is why

Please unpack each parcel in the presence of the courier and check its contents, and in case of

damage, write down a report immediately and have it signed by the courier! It is also best to document everything

photos, which can be very helpful when pursuing claims. The above guidelines do not result from

our lack of willingness to resolve matters, only due to the regulations of courier companies, which they very often reject

complaint about damage if the report was not prepared in the presence of the courier. We ask for your understanding.

We secure shipments as carefully as possible. Every single product is inspected

before shipping and it leaves us 100% damage-free. In the case of parcels collected from points

collection, parcel lockers, please take photos before opening and while unpacking the parcel,

so as to be able to present photo documentation to the carrier. For shipments delivered per

via InPost parcel lockers, if damage is found, the parcel should be returned from

back to the parcel locker (check the procedure on the carrier's website).