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Standard shipping time for orders is up to 3 business days, unless otherwise stated. The vast majority of orders are shipped the same day. If the shipping time is longer than 3 business days, this information is provided in the product description. Shipping time is counted in business days (does not apply to Sundays and holidays).
The goods are delivered via a courier company, unless indicated/arranged otherwise.
Attention! Due to the difficult transport situation on the European market caused by increased road tolls, protests and route blockades, the dynamics of changes in delivery prices is very high. Therefore, the delivery cost will be presented to you after selecting the products (adding them to the cart) and after filling in the exact delivery address. Based on this data, the system will calculate the delivery cost, which will be presented to you before making the purchase.
Additionally, if your country is not on the list of possible deliveries, please contact us by e-mail at info@thetruckfamilia.com . We will check if there is any option for organized delivery to your address.
For items with irregular shapes, large weight or dimensions, prices as well as delivery options and conditions will be agreed individually. The seller may refuse to ship unusual goods.
Personal collection is possible only after prior arrangements and consent of the seller.
Payment methods:
- traditional bank transfer
in PLN: 17 1050 1070 1000 0090 8361 8059
ING Bank Śląski SA Racibórz Branch
in EUR: PL 93 1050 1070 1000 0090 8362 7167 SWIFT: INGBPLPW
ING Bank Śląski SA Racibórz Branch
in CZK: 131-2771630237/0100
IBAN: CZ16 0100 0001 3127 7163 0237
BIC/SWIFT: KOMBCZPPXXX
Bank: Komerční Banka
- e-transfer, i.e. so-called fast online payments, via operators such as "PAYU", PRZELEWY24", "PAY PAL".
- payment on delivery (cash on delivery) - only with the consent of the seller, for specific groups of goods and customers.
We would like to ask you to unpack each parcel in the presence of the courier and check its contents, and in case of damage, immediately write down a report to be signed by the courier! It is best to document everything with photos, which can be very helpful when pursuing claims. The above guidelines do not result from our lack of willingness to resolve matters, but from the regulations of courier companies, which very often reject claims for damage if the report was not written in the presence of the courier. We ask for your understanding. We secure shipments as carefully as possible. Each product is inspected before shipment and is 100% delivered without damage. In the case of parcels collected from collection points or parcel lockers, please take photos before opening and while unpacking the parcel so that you can present the photo documentation to the carrier. For parcels delivered via InPost parcel lockers, if damage is found, the parcel should be returned to the parcel locker (check the procedure on the carrier's website).