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The standard shipping time for orders is up to 3 business days, unless otherwise stated. The vast majority of orders are shipped the same day. If the shipping time is longer than 3 business days, this information is provided in the product description. Shipping time is counted in business days (does not apply to Sundays and holidays).
Goods are delivered via courier, unless otherwise stated/agreed.
Attention! Due to the difficult transport situation on the European market caused by the increase in road tolls, protests and route blockades, the dynamics of changes in delivery prices are very high. Therefore, the delivery cost will be presented to you after selecting products (adding them to the basket) and after filling in the exact delivery address. Based on this data, the system will calculate the delivery cost, which will be presented to you before making a purchase.
Additionally, if your country is not on the list of possible deliveries - contact us by email at info@thetruckfamilia.com . We will check if there is an option to organize a convenient delivery to your address.
For items of irregular shape, large weight or dimensions, prices and delivery options and conditions will be agreed individually. The seller may refuse to ship atypical goods.
Personal collection is possible only after prior arrangements and consent of the seller.
Payment methods:
- traditional bank transfer
in PLN: 17 1050 1070 1000 0090 8361 8059
ING Bank Śląski SA Racibórz Branch
in EUR: PL 93 1050 1070 1000 0090 8362 7167 SWIFT: INGBPLPW
ING Bank Śląski SA Racibórz Branch
in CZK: 131-2771630237/0100
IBAN: CZ16 0100 0001 3127 7163 0237
BIC/SWIFT: KOMBCZPPXXX
Bank: Komerční Banka
- e-transfer, i.e. so-called fast internet payments, via operators such as "PAYU", PRZELEWY24, "PAY PAL".
- payment on delivery (cash on delivery) - only with the seller's consent, for specific product groups and customers.
We kindly ask you to unpack each parcel in the presence of the courier and check its contents, and in the event of damage, immediately draw up a protocol, which the courier will sign! It is also best to document everything with photos, which can be very helpful when pursuing claims. The above guidelines do not result from our lack of desire to resolve matters, but from the regulations of courier companies, which very often reject complaints about damage if the protocol was not drawn up in the presence of the courier. We ask for your understanding. We secure parcels as carefully as possible. Each product is checked before shipping and is 100% sent without damage. In the case of parcels collected from collection points, parcel lockers, please take photos before opening and while unpacking the parcel, so that we can present the photo documentation to the carrier. For parcels delivered via InPost parcel lockers, if damage is detected, the parcel should be returned to the parcel locker (check the procedure on the carrier's website).
From December 13, 2024, only B2B (business-to-business) purchases will be possible to ship to the following countries.
Deliveries to:
Portugal, Spain, France, Belgium, the Netherlands, Sweden, Finland, Denmark, Lithuania, Latvia, Estonia, Italy, Bulgaria, Romania, Austria only within the framework of business-to-company transactions (B2B).